Shipping Methods & Carriers

We deliver packages via Federal Express, Inc. (FedEx) and United States Postal Service (USPS). The only delivery method we offer for International Shipments is USPS Global Express Mail. Contact us if you are interested in having an international order shipped by an alternate method.

Shipping Charges: Our shipping rates are determined by the weight of your package, and include insurance and a small handling fee ($2 or less, except on specially marked items). Our minimum shipping charge is $5.70. If you don't get both USPS and FedEx options when you check out (for U.S. orders), please re-check the address and zip code you entered. If your address is entered correctly, either the USPS or FedEx website may be down -- try again later if you don't see the option you want, or call us at 1-949-249-8756. When you process an order with our shopping cart, you agree to pay the shipping charges that are displayed for the option you choose. Shipping charges are non-refundable, except in cases of defective or inaccurately described merchandise. ??We understand that there may be times when it might be inconvenient to sign for your order when it is delivered. Unfortunately, because the packages we ship are insured, we cannot mark packages "no signature required." In most cases, your delivery person will decide whether to leave the package, if a safe area is available outside your house. We recommend leaving a note at your mailbox or front door on the expected delivery day, asking the driver to do so. ??If shipping charges seem excessive (especially on very small and international packages), call us before placing your order at 1-949-249-8756 or email us to make inquiries. We're happy to work with you and may be able to make alternative shipping arrangements. Be sure you let us know which item(s) you want, as well as the shipping address (including a postal code, if you have one).

Tracking Your Package: If we receive a correct email address with your order, you will receive a tracking number for your package when it is shipped. For FedEx packages, go to FedEx.com to track your order; an estimated delivery date will be given. For Priority Mail or USPS International packages, go to USPS.com to track your order; USPS updates their records very rarely, and often no tracking information is available until after the package has been delivered.

Turnaround Time

We ship within 1 to 2 business days of receiving your order, on Mondays through Fridays before 2 PM Pacific Coast Time. The estimated turnaround times for domestic deliveries are:
FedEx Ground Residential - 3 to 5 business days
FedEx Express Saver - 4:30pm on 3rd business day
FedEx 2day - 4:30pm on 2nd business day
FedEx Standard Overnight - 3pm next business day
FedEx Priority Overnight - 10:30am next business day
USPS Ground - 3 to 10 days
USPS Priority - 2 to 3 days
USPS Express - next day in most cases

The estimated turnaround time for international deliveries is:
USPS Global Express Mail - 3 to 10 days

Sorry, we cannot guarantee delivery times once the package has left our warehouse. For UPS air options, we will refund your shipping charges (minus handling) if a package is delivered late and you contact us within one day of the package's original delivery date. For Priority Mail, there is no recourse for packages that are misrouted and/or delivered later than expected (the Postal Service does not guarantee delivery times). We do guarantee that you will be happy with our in-house turnaround time.

Delays in Shipping

A delay in shipping is usually the result of an incorrect address or credit card number. Please make every effort to include your correct, most current address when filling out the form, and check back over your entry for mistakes before you submit your order. If UPS charges us a fee for an address correction, we will have to pass that charge (usually $5.00) on to you.

On the off chance that something you've ordered isn't in stock, we'll contact you immediately. You'll be able to choose whether you want to wait until the item you've ordered comes in, or whether you want to choose another, similar item. Please rest assured that we'd never substitute another item without your approval.

International Orders

We ship internationally but screen our overseas orders diligently for fraudulent credit card use. All international orders are shipped via USPS Global Express Mail, and are fully insured with the full value declared on the package. If you would prefer FedEx shipping, we may be able to accommodate you -- contact us with your order information.

Shipping to other countries is typically expensive and could take from 4 - 40 days, depending on the delivery option you select and the country to which the order is being sent. Be aware that most counties prohibit or restrict the importation of certain items. We will not be able to ship you any prohibited or restricted products. Many countries also charge customs duties, tariffs, and fees, which are usually payable before or upon delivery of your order. You are entirely responsible for such charges, which can be very costly. Contact your local Post Office or Customs Authorities for information about their policies. We do not give refunds on any items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.

Delivery to Canada

Canada charges customs duties, tariffs, and fees, which ar usually payable before or upon delivery of your order. You are entirely responsible for such charges, which can be very costly. Contact your local Post Office or Customs Authorities for information about their policies. We do not give refunds on any items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.

Shipping to Canada typically poses some problems (e.g., high customs duties and fees, delays in delivery), especially with FedEx. For best results, select USPS Global Express Mail as your shipping option.

What's up with this box

We love our planet Earth -- without it, we couldn't exist! To help out a little, we often reuse boxes and packing material when we prepare your package for shipping. These may be boxes that we received stock in, our employees brought in from home, or we scrounged from the recycling of other businesses near us. They may be marked up or have other companies' names on them, but we figure it probably doesn't matter much to you, anyway. The newspaper we use for packing material is often from exotic places like Asia, Europe, the Middle East, and Southern California! We never buy styrofoam, so if you find any in your package, it's reused. Please, whenever possible, recycle these materials at your local facilities, or reuse them.